Webmail Spam (Junk Mail) Frequently Asked Questions

How will I know what spam (junk mail) is collecting for my account?

You will have access to the Greymail spam management site where you can view/manage spam messages that collect for your account.

How do I gain access to the settings of my spam?

Go to Greymail.redcondor.net/console and log in with your email credentials.

How long does my spam remain at this site?

Everything older than 35 days is automatically deleted.

What if mail is quarantined, at this site, but is not spam?

Click the Messages tab, highlight the message you want, then click Release and it will be forwarded to your inbox.

How can I block certain emails from coming to my inbox?

In Greymail, click My Account, then click on the Policies tab, scroll down to where it says Enemies, type the email address in the field and then click the plus (+) sign. To remove the email address, click on the email address and then hit the red x.

How can I make sure I always receive emails from a specific sender?

In Greymail, click on My Account, click on the Policies tab, scroll down to where it says Friends, type the email address in the field and then click the plus (+) sign. To remove the email address, click on the address and then hit the red x.

How often can I check this account?

You can log in as often or whenever you want. Simply log into Greymail with your email credentials and it will bring you to your spam.