App Portal Guides
- Changing Passwords in App Portal
- Adding Child Accounts in App Portal
- Managing Account Recovery in App Portal
Changing Passwords in App Portal
- Navigate to Welcome [Username] link
- Select Change Password under Account Management
- Type in the current account password
- Type in the new account password
- Minimum length of 12 characters and must contain 3 out of 4 of the following:
- Uppercase letter
- Lowercase letter
- Number
- Special Character (cannot contain semicolons)
- Minimum length of 12 characters and must contain 3 out of 4 of the following:
- Click Change Password to save
Adding Child Accounts in App Portal
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Navigate to Welcome [Username] link
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Select Child Accounts under Account Management
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Enter details and click Create Child Account
Managing Account Recovery in App Portal
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Navigate to Welcome [Username] link
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Select Account Recovery under Account Management
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In the Manage Account Recovery screen, you can setup account recovery using at least 1 of the following options–Note: You can also complete all of the fields to utilize all of the available options
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Phone Number:
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Alternate Email Address:
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3 Secret Questions and Answers
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When using this option, All 3 Secret Questions must be selected and accompanied by an answer
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Click Update Security Information to save changes
See below for an example of Account Recovery in action:
- Select Forgot your password?
- Enter your Airosurf Communications, Inc. email address and click Next
- Select how you would like to reset your password
- Provide answers to your configured Security Questions
- In the New Password and Confirm New Password fields, type the new password you wish to use that meets the following requirements:
- A minimum length of 12 characters and contain 3 of the 4 of the following:
- Uppercase letter
- Lowercase letter
- Number
- Special character (cannot contain semicolons)
- Click Change Password
- A minimum length of 12 characters and contain 3 of the 4 of the following: